Question 1

How do I book a tour with Safarmitra?

Accepted Answer

Browse any package, hotel, vehicle or activity and click Book Now — or send us a quick enquiry. A travel specialist confirms availability, shares a tailored quote and locks your dates with a small advance. Final vouchers reach you instantly.

Question 2

Are your packages customizable?

Accepted Answer

Yes. Every itinerary is fully flexible. Tell us your dates, budget, pace and preferences, and we'll redesign hotels, transport and activities to fit you perfectly at no extra planning cost.

Question 3

What payment methods do you accept?

Accepted Answer

We accept UPI, all major credit/debit cards, net banking and bank transfer. Payments are processed over secure, encrypted channels.

Question 4

Is there support during the trip?

Accepted Answer

Absolutely. You get a dedicated 24×7 on-trip helpline and a WhatsApp contact for your journey, plus on-ground local coordinators at every destination.

Question 5

What is your cancellation and refund policy?

Accepted Answer

Cancellations are accepted per our published Cancellation Policy, with tiered refunds based on how far ahead you cancel. Please review the Cancellation and Refund policy pages for full details.

Question 6

Do you arrange visas and permits?

Accepted Answer

For Nepal we assist with entry formalities and all trekking, national-park and helicopter-landing permits. Domestic Indian tours require no special permits beyond a valid photo ID.

Question 7

Are flights and trains included?

Accepted Answer

Unless a package explicitly states otherwise, long-haul airfare and train tickets are not included, but we're happy to book them for you at cost as an add-on.

Question 8

Is Safarmitra suitable for senior citizens and families?

Accepted Answer

Very much so. We offer relaxed-pace itineraries, wheelchair-assist on request, pure-vegetarian meal options and hand-picked comfortable hotels — a large share of our guests travel as multi-generation families.

Frequently asked questions

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Frequently asked questions

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